tag:status.schoox.com,2005:/historySchoox Inc Status - Incident History2024-03-29T05:22:58ZSchoox Inctag:status.schoox.com,2005:Incident/201599222024-03-04T22:43:17Z2024-03-04T22:43:17ZDegraded latency performance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix aimed at resolving the recent latency issues within our application and continue monitoring the system's performance.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Investigating</strong> - We have received reports of increased latency within our application, which is impacting user experience and overall performance. In response, we have initiated a comprehensive investigation to pinpoint the root causes and implement effective solutions.</p>tag:status.schoox.com,2005:Incident/200388502024-02-25T11:34:55Z2024-02-25T11:34:55ZSystem Enhancement and Performance Upgrade Maintenance - February 2024<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Scheduled</strong> - We wanted to inform you that we have scheduled a maintenance window for our services to ensure the highest levels of performance and reliability. Please find the details of the maintenance below:<br /><br />Scheduled Start Date: Sunday, 25th February 2024<br />Scheduled Start Time: 2 am EST<br />Estimated Duration: 3 hours<br /><br />We will provide updates on our progress during the maintenance window on our status page.<br />Please check back for the latest information.<br /><br />We appreciate your understanding and patience as we work to improve Schoox.<br />Thank you for your continued support.</p>tag:status.schoox.com,2005:Incident/199138142024-02-05T22:15:14Z2024-02-05T22:15:14ZAssignment & Reporting Delays<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix to our databases and expect all systems to be fully operational within an hour.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause and are working towards a resolution. We will update you shortly.<br />Reporting is also affected.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue that may cause assignment processes to be delayed. Our team is actively investigating.</p>tag:status.schoox.com,2005:Incident/198997232024-02-03T09:48:29Z2024-02-03T09:48:29ZScheduled Migration to app.schoox.com<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Resolved</strong> - Migration to app.schoox.com has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Monitoring</strong> - We are currently migrating our application from www.schoox.com to app.schoox.com</p>tag:status.schoox.com,2005:Incident/182209182023-08-22T17:58:22Z2023-08-22T17:58:22ZDelays on notification delivery<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Monitoring</strong> - Issue is now identified and mitigated. <br /><br />We are currently monitoring the delivering process.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some delays on notification delivery. <br /><br />We will investigate the issue further.</p>tag:status.schoox.com,2005:Incident/180317892023-08-03T15:02:24Z2023-08-03T15:02:24ZMain database maintenance<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Completed</strong> - Scheduled maintenance has been completed and all systems work as intended, are up and operation. <br /><br />If you notice any inconsistencies or face any difficulties, feel free to contact our support department at support@schoox.com.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Update</strong> - Maintenance has been extended by 3 hours. <br />Please standby for updates.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>06:59</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our team will be performing a scheduled maintenance on our backbone database systems on Thursday 2023-08-03 at 12:00 UTC+3.<br />This means that some features and operations on our platform will perform with delay or will be temporarily unavailable. <br /><br />We will provide further updates as necessary.</p>tag:status.schoox.com,2005:Incident/175642092023-06-14T01:07:50Z2023-06-14T01:07:50ZConversion API issues<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>01:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:14</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented by our Service Provider.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Investigating</strong> - At this time there are widespread issues with our ISP affecting our Conversion API service. We will update you as soon as we get more details to a fix.</p>tag:status.schoox.com,2005:Incident/175497792023-06-12T23:41:31Z2023-06-12T23:41:31ZDelays in Generating Reports<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Investigating</strong> - At this time, we are experiencing delays and slow progress of generating reports. Thank you for your patience while we work on this.</p>tag:status.schoox.com,2005:Incident/174981742023-06-07T11:35:36Z2023-06-07T11:35:36ZSchoox UK site temporarily unavailable<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Resolved</strong> - Our systems are back online and operational for the past few hours and per our monitoring systems everything is working as intended.<br />We will continue to closely monitor for any abnormal behaviors.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Monitoring</strong> - Our team has identified and resolved the issue and services are now up and operational. We will continue monitoring to ensure stability.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that caused our UK site to be temporarily unavailable. Our team is actively investigating to find the root cause and bring our services online and operational.</p>tag:status.schoox.com,2005:Incident/172191712023-05-12T22:00:17Z2023-05-12T18:29:41ZMain database maintenance<p><small>May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our team will be performing a scheduled maintenance on our backbone database systems on Friday 2023-05-12 at 12:00 UTC +3.<br />This means that some features and operations on our platform will perform with delay or will be temporarily unavailable until the maintenance concludes. <br />We will provide further updates as necessary.</p>tag:status.schoox.com,2005:Incident/172311192023-05-12T19:34:21Z2023-05-12T19:34:21ZScheduled Maintenance continuance<p><small>May <var data-var='date'>12</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Scheduled</strong> - Undergoing Maintenance still in progress. Thanks for your patience!</p>tag:status.schoox.com,2005:Incident/159902162023-02-01T08:42:32Z2023-02-01T08:42:32ZSCORM course timeouts<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Resolved</strong> - Timeout error messages have subsided and per our monitoring the issue no longer exists. SCORM courses should be launching and working as intended. If for some reason customers are still facing difficulties with launching SCORM courses, kindly contact our support department to further troubleshoot.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>00:58</var> UTC</small><br><strong>Monitoring</strong> - The issue that caused timeouts when customers launched SCORM courses has been identified. Currently SCORM courses operate as intended and timeout error messages should not appear. We will continue to monitor to ensure stability and provide updates accordingly.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue in our backbone SCORM engine systems, resulting in timeouts for customers when trying to launch SCORM courses.<br />Our team is actively working on the matter and will provide updates as investigation moves forward.</p>tag:status.schoox.com,2005:Incident/159842362023-01-31T23:55:26Z2023-01-31T23:55:26ZContent upload degraded performance<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>23:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has now been implemented and our content upload system is working as it should. We will continue to closely monitor this service to ensure its operation remains steady.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Identified</strong> - The content upload issue has been identified and we are currently working on a solution.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues on our content upload and document conversion systems. <br />This impacts users who try to upload content in Schoox and we are actively investigating in order to provide a solution.<br />We will provide further updates as the investigation moves forward.</p>tag:status.schoox.com,2005:Incident/156927332022-12-23T11:00:34Z2022-12-23T11:00:34ZMain database maintenance<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our team will be performing a scheduled maintenance on our backbone database systems on Friday 2022-12-23 at 12:00 UTC+2.<br />This means that some features and operations on our platform will perform with delay or will be temporarily unavailable. <br /><br />We will provide further updates as necessary.</p>tag:status.schoox.com,2005:Incident/157010192022-12-23T10:00:00Z2022-12-23T16:50:23ZIssues experienced with ScormEngine services.<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - ScormEngine experienced issues that resulted in intermittent downtime, ScormEngine is now operational.</p>tag:status.schoox.com,2005:Incident/128440062022-11-15T09:30:28Z2022-11-15T09:30:28ZMain database maintenance<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our team will be performing a scheduled maintenance on our backbone database systems on Tuesday 2022-11-15 at 10:00 UTC+2.<br />This means that some features and operations on our platform will perform with delay or will be temporarily unavailable until the maintenance concludes. <br />We will provide further updates as necessary.</p>tag:status.schoox.com,2005:Incident/110907012022-09-09T18:44:52Z2022-09-09T18:44:52ZISP Degraded Performance<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Identified</strong> - Our Service Provider has resolved the operational issues and at this time we are operating under normal parameters.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Investigating</strong> - Currently our Web Service Provider is experiencing degraded performance with API calls and Parameter Store calls. This in turn is degrading performance for the Schoox service. We will update this page as soon as this is resolved and thank you for your patience.</p>tag:status.schoox.com,2005:Incident/110719912022-09-08T10:00:43Z2022-09-08T10:00:43ZMain database maintenance<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> UTC</small><br><strong>Update</strong> - Maintenance has been extended by 1 hour. Please standby for updates.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our team will be performing a scheduled maintenance on our backbone database systems on Thursday 2022-09-08 at 11:00 UTC+3.<br />This means that some features and operations on our platform will perform with delay or will be temporarily unavailable until the maintenance concludes. <br />We will provide further updates as necessary.</p>tag:status.schoox.com,2005:Incident/108618182022-08-21T11:01:40Z2022-08-21T11:01:40ZMain database maintenance<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.schoox.com,2005:Incident/105367452022-07-12T10:39:48Z2022-07-12T10:39:48ZMain Database Patch<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:39</var> UTC</small><br><strong>Completed</strong> - Scheduled maintenance has been completed and all systems work as intended, are up and operation. If you notice any inconsistencies or face any difficulties, feel free to contact our support department at support@schoox.com.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Verifying</strong> - System verification is currently in progress. Please allow a few minutes to ensure operational stability.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Update</strong> - Expected 1hour more extension to maintenance window. Maybe some background actions will delay.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:10</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.schoox.com,2005:Incident/104405962022-06-30T10:30:42Z2022-06-30T10:30:42ZMain Database Security Patch<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>05:38</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>05:37</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.schoox.com,2005:Incident/93272702022-02-15T23:50:00Z2022-02-16T02:27:25ZWest Coast CDN Network issues<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:50</var> UTC</small><br><strong>Resolved</strong> - Cloudflare has resolved all network performance issues in the Western United States Region.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Investigating</strong> - Cloudflare is experiencing intermittent network issues that may directly affect your connection to our services. They are working diligently to restore normal operations as soon as possible. Thanks for your patience and we will keep you updated.</p>tag:status.schoox.com,2005:Incident/90889742022-01-16T08:54:08Z2022-01-16T08:54:08ZMain Database Security Patch<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Scheduled</strong> - During the maintenance small outages on the web part of application maybe occur.</p>tag:status.schoox.com,2005:Incident/90582932022-01-12T04:04:07Z2022-01-12T04:04:07ZThere is currently an issue hindering normal operations<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>04:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:58</var> UTC</small><br><strong>Monitoring</strong> - We have identified the performance issues and have mitigated the degradation. We will continue to keep a close eye on our services and performance.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing system wide issues and are implementing a solution to our infrastructure. Subscribe to this status page for further updates.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Investigating</strong> - There is currently an issue hindering normal operations.
<br />We are working diligently to find the issue and provide a swift solution.
<br />We will update this page with further information or subscribe to this status page for further updates.</p>tag:status.schoox.com,2005:Incident/87818802021-12-07T22:56:50Z2021-12-07T22:56:50ZIncident with SAML SSO<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Resolved</strong> - Our provider has rectified the issue and our necessary services for functionality are back online. We will continue to monitor and update accordingly if more issues arise.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are expecting a resolution by our vendor.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>